Return Items Those You Ordered Yourself

You can return most items sold on BuyTroy.com. When you return an item, you may see different return options depending on the seller, item, or reason for return.

Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package

Return Items That you didn't ordered

The Online Returns Center allows you to return items you did not order.

There are a few instances where you may receive something you didn't order:

Gifts

Somebody may have sent you something as a gift. We only include a gift receipt in the shipment if the purchaser marked it as a gift when placing the order. If there isn't a gift receipt in the box, it may mean the person didn't mark it as a gift but still intended to send it as one. If you don't want the item, you can return it for a refund through our Gift Return process.

Extra Items

You may have received an extra item in your shipment. If this is the case and you'd like to return it, you can go through the Online Returns Center and select the Arrived in addition to what was ordered reason. When you select that reason, you'll get a pre-paid return label to return the item.

Wrong Items

If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting the Wrong item was sent reason.

About Items That Can't Be Returned

Some items cannot be returned to BuyTroy.com or can only be returned to a third-party seller.

BuyTroy.com does not accept returns of the following items:

  • Items classified as hazardous materials or use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Online subscriptions after they have been accessed
  • Gift cards (except as required by law)
  • Pay As You Go (or prepaid) phone cards (contact a local authorized dealer or the carrier directly)
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Some jewelry orders
  • Some health and personal care items
  • Grocery products
  • Prime Pantry products
  • Fresh flowers and live indoor plants
  • Open software
  • Items with special shipping restrictions imposed by the Turkey Department of Transportation (as indicated on the product detail page)
  • Live insects

About Return Shipping Methods

Depending on the items you're returning and the reason for your return, your shipping methods may vary for your return.

  • Postal Service: We provide you with postage-paid mailing label to return the package and give it to your postman or take it to your local post office.
  • Any Carrier: We provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice. 

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